Please wait while Windows configures FAX"....this process stops and I get another message that says "the feature you are trying to use is on a CD-ROM or other removeable disk that is not available
Original title: Widows Installer ProblemI have Windows XP Professional running on an older desk top. I cleaned the drive up and would like to use it purely as an "internet" machine. It's running well and response times are reasonably fast, but when I log on I get a box that says "Please wait while Windows configures FAX"....this process stops and I get another message that says "the feature you are trying to use is on a CD-ROM or other removeable disk that is not available" , "Insert the "FAX"disk and click OK", "Use Source: '1' "The first issue is I don't use a fax application and never did, I've tried every disc I can think of to finish the process, but I get the same message with each one "The Path '1' cannot be found. Verify that you have access to this location and try gain, or find the installation package "FAX, MSI" in a folder from which you can install product FAX."....then "FAX - Error 1706. No valid source could be found for product FAX. Windows Installer cannot continue."This will run two or three times at start up. How do I stop Windows Installer from trying to install something I don't use or don't seem to have? I've deleted every fax program I could find from the computer and nothing seems to work.
December 31st, 2010 3:45pm
Hi,1. Did you make any software changes to the computer recently?2. Are you able to install the other applications and programs successfully?Check if the issue exists in Safe Mode, if the computer works as expected in safe mode then we can troubleshoot the issue in clean boot state. There is an application that is set to startup when you start the computer and that is launching the Windows Installer.a. Refer to the article below for safe mode steps in Windows XPA description of the Safe Mode Boot options in Windows XPhttp://support.microsoft.com/kb/315222b. You are required to perform a clean boot to find the program that is causing this and then disable or remove it.How to configure Windows XP to start in a "clean boot" statehttp://support.microsoft.com/kb/310353/en-usNote: After you have finished troubleshooting, follow the steps as explained in the article to reset the computer to start as usual. Hope this helps.Thanks and Regards:Shekhar S - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think. If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.
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January 1st, 2011 7:05am


